Privacy Policy

1. General

The personal data operator is Individual Entrepreneur Alexey Sergeevich Grishechko, INN 550 407 078 302, OGRNIP 312 554 328 400 091.

This policy applies to https://formatello.com, user accounts, the API and related Formatello.com services.

By using the service, the user confirms that they have read this Policy. Personal data consent is collected separately when required by law or by the service interface.

2. Data we process

• uploaded source files and generated results;
• technical file details: name, size, MIME type, format, duration, resolution and calculated quote;
• email, login codes, job statuses, event history and download links;
• payment identifiers, amounts, statuses and callback events from the payment provider;
• technical logs, IP addresses, analytics consent data and aggregated usage events.

3. File retention

Original uploads are deleted after 24 hours. Results remain available for download for 7 days.

After 7 days, a job may move to an archived state and the result file becomes unavailable or is deleted. Minimal job records may remain for accounting, security, support and payment disputes.

4. Email

Email is needed for passwordless login, restoring access to jobs, sending codes, result links, processing errors and payment notifications.

Transactional email is sent through UniSender Go from the Formatello.com domain. Login codes, payment secrets and signed links should not be exposed in public logs or analytics.

5. Payment data

Robokassa processes RUB payments; Lava.top processes USD and EUR payments for the international contour. Formatello.com stores only the data needed to connect a payment to a job or credit balance: order identifiers, amount, currency, status and server confirmation events.

Formatello.com does not store full card numbers, CVV codes or similar payment credentials.

6. Data recipients

Data may be shared with providers needed to run the service: hosting, file storage and processing infrastructure, payment providers, transactional email services, analytics, monitoring and technical support tools.

Data is shared only as needed for service operation, contract performance, security, accounting, refunds and legal compliance.

For the international payment contour, Lava.top may process payment and account data under its own Terms of Service, Privacy Policy and Data Processing Agreement published on lava.top.

7. Cookies and analytics

The site may store technical cookies or local storage values for language, analytics consent, session, upload state and safe interface behavior.

Analytics is used to understand uploads, errors and conversion flow without reading file contents. When the interface shows a consent choice, it stores the user's notice preference and does not block basic conversion.

8. Legal bases and user rights

• performance of the contract and public offer;
• the data subject's consent;
• the Operator's legitimate interests: security, diagnostics, support, service improvement and abuse prevention;
• compliance with legal obligations.
• The user may request access, correction, blocking, deletion, restriction of processing, withdrawal of consent or information about data sharing.

9. Account and data deletion

A user may request account and related data deletion through the available support channel or account interface once published.

After a request, Formatello.com deletes or anonymizes data that is no longer needed. Some records may remain when required for payment accounting, security, legal compliance or dispute resolution.

10. Contact and operator details

Individual Entrepreneur Alexey Sergeevich Grishechko

Legal address: 644024, Omsk Region, Omsk, Lermontova St., 4, Apt. 29, Russian Federation

Postal address: 644024, Omsk Region, Omsk, Pushkina St., 67 building 2, office 417a, Russian Federation

INN: 550 407 078 302, OGRNIP: 312 554 328 400 091

Legal and personal-data requests: info@conspecto.ru